Achieving Cognitive Business Operations with IBM Smarter Process
If you’re not already aware, you can watch many of the sessions from IBM Interconnect over at IBM GO (https://ibmgo.com). I’d encourage anyone with an interest in IBM BPM (or even just BPM) to take a look at the Business Process Keynote (Achieving Cognitive Business Operations with IBM Smarter Process) from the conference last month.
(Free) Registration is required for IBM GO but the actual videos are hosted on YouTube.
Here’s a direct link to the keynote:
It’s 60 minutes long. The first half contains some customer stories. You can jump in around 25:30 if you just want to pickup the keynote part.
You really need to watch the video before you read any more...
It’s an interesting and thought-provoking pitch. I studied artificial intelligence at university and it’s been on my job wish list for many years. On one hand I was a little disappointed at the lack of sophistication but upon reflection I think that Weak AI is very much where technology is right now and that the modularised architecture tied together with a common (albeit proprietary) platform is actually quite a compelling offering.
It almost feels like an challenge for companies to see what they can do with it. It’s my view that this kind of approach will make it easier for big companies to provide the same quality of customer experience that is usually associated with small companies (or allow small companies to become big companies without losing anything along the way).
If you’re reading this and you’ve got this far you’ve obviously got five minutes to spare. Have a think about how “cognitive assistance" could improve your world (and post your ideas in the comments below).
The last process that I worked on was delivering change into a data warehouse. Cognitive assistance in identifying changes (and specific components of changes) that warrant manual review would allow the knowledge workers to spend more time adding value and less time finding value to add.